Cloud Service Level Agreements
Meanwhile, cloud service level agreements (SLAs) will also be a key theme at the conference. IQ Services, NetScout and Zyrion Inc. will be on hand for a panel discussion that covers SLAs, application and infrastructure performance and ITIL best practices.
The panel will focus on industry critical issues such as ensuring the Cloud Provider is delivering on their SLAs, measuring application and infrastructure performance within the Cloud and using ITIL BSM methods to measure performance of IT services. More on this here
