Here is a trend that is combing two of the most dominant technologies of our times : 4G and Cloud Computing. There are many benefits to cloud-based applications such as the cloud contact centre services They enable the full functionality of the application to be available to anyone, anywhere. All they need is a sufficiently fast and sufficiently reliable broadband connection. Indeed, Premier already has a customer who is successfully using its Premier Contact Point cloud based solution over the 4G network.
But cloud computing is only as effective as the availability of consistent high speed; low latency connections. It therefore underscores the key attributes of 4G – mobility, high speed and low latency. Surely you can get the latter two attributes of high speed and low latency from fibre connections, but when cloud is ubiquitous, so should the connection. For all these reasons, we feel the ubiquitous mobile 4G network we have built is perfect for cloud computing."
