A cloud-based accounting solution from J Curve Solutionswas implemented at Win United Hoses & Fittings, a family owned and operated small business and supplier of industrial and hydraulic hoses, fittings and valves Australia-wide.
Win United sought a one stop solution to manage their business and meet their expectations for excellent customer service.
The cornerstone of the business is their extensive inventory comprising of 11,000 line items, with up to 4,000 in stock at any one time. The business also prides itself on its exceptional customer service; for example, it’s not unusual for customers to want a single order to be sent to multiple delivery addresses and have invoices sent to multiple email contact points as well.
While these requests were very reasonable, Win United’s IT systems didn’t have the flexibility to meet customer requests and deliver the expected level of service.
Sales Manager Lennie Wiggins explained that the company was using a cloud based accounting package together with a standalone CRM to manage the business, but found they had already outgrown the system and become frustrated about its lack of flexibility within just six months. For complete post see here
